- All orders placed before 6pm are fulfilled the same night, so we will not be able to cancel any order after 6pm as our support closes after 5pm
- Any order placed after 6pm can be canceled until 6pm the next day: whatever you need
sawasyacompany@gmail.com:Simply send an email to us at
We offer a 100% money back guarantee on all products only if the product is defective or damaged during shipping. Just let us know and we will provide a return address and exchange or refund
We will only cover the return fee if the product is defective or damaged during shipping
Please double check the size chart as we will not be able to accept it for a return or exchange
For any size issues, customer needs to send us the product in its original packaging.
: Please note the following
There will be a restocking fee of 30% of the order value for returns that do not contain all original packaging. [sawasya] will not cover any expenses incurred for your replacement packages
We allow items to be returned in their original packaging, so please keep the original shipping packaging (original boxes and packing materials) after purchase if using our trial policy.
sawasyacompany@gmail.com You can either request a return (or exchange) by contacting our customer service department at
You are eligible for return (and exchange) within 30 days if the product is defective or damaged. No returns can be issued after 30 days
How to initiate a return
Photographic evidence must be provided showing that the products are still in new condition and have been properly packaged in their original packaging
You will then receive return labels from the shipping company, including your Return Merchandise Authorization Number via your email address
Within 30 days of the trial, our support team will issue a full refund upon receipt of the item in the original packaging and in like new condition, or a new replacement item equal to the value of the returned item will be sent to you if you request an exchange.
: Please note the following
Before returning, all products must be disassembled so that they can be placed in their original packaging. Customers bear full responsibility for assembly and disassembly of the product
Your refund will be processed 2-3 days after we receive the item. It may take 3 to 5 business days for the refund to be posted to your account
A reasonable restocking fee (maximum of 30%) will apply to any product that does not meet the above requirements
If you are not satisfied with your order - please contact our support and we will do our best to help you